Shipping policy

SHIPPING POLICY

Where do you ship to?

We currently ship through the United States Postal Service (USPS) to Puerto Rico and the 50 states. We also offer International Shipping.

How will I be able to track my package?

Upon shipping, The Makers will send you a confirmation e-mail which will include a USPS tracking number. You can use "Shop App," it's a free app you can download to your phone and track your package more easily.

How long will my order take?

Packages will normally ship within 3 to 5 business days, and upon shipping, The Makers will send you a confirmation e-mail which will include a USPS tracking number. Some products are made to order and may take 2 weeks to ship.

Transit times may increase if your order is being shipped out of the country, to a rural address, or during holiday seasons.

The Makers does not offer refunds, replacements, exchanges, or store credits for packages marked as delivered by the shipping carrier to the address provided by the customer at checkout.

Once an order leaves our facilities, responsibility for the shipment is transferred to the carrier and the customer. Customers are responsible for providing accurate shipping information and ensuring that the delivery location is secure and accessible.

Any claims regarding lost, stolen, or missing packages after confirmed delivery must be handled directly with the shipping carrier.

We recommend monitoring the carrier's tracking updates to avoid delivery issues.

For custom orders, please call 787.509.4632 for manufacturing and delivery times.

Aquí tienes una versión profesional en inglés para incluir en las políticas de envío de Shopify:

⚠️Flammable Products Shipping Policy

Some of our products contain alcohol and are classified as flammable (Hazardous Materials/HazMat) under U.S. transportation regulations.

Because of these regulations, flammable products cannot be shipped via the United States Postal Service (USPS). Orders containing these items will be shipped only through authorized carriers that accept hazardous materials, where service is available.

Please note:

  • We cannot ship flammable products to P.O. Boxes, APO/FPO addresses, or other locations where HazMat shipments are restricted.

  • Shipping options may be limited based on the destination and applicable federal, state, or local regulations.

  • Additional transit time may apply due to hazardous material handling requirements.

If you are unsure whether your shipping address is eligible, please contact us before placing your order.

⚠️ Restricción de Envío

Este producto contiene alcohol y está clasificado como material inflamable (Hazardous Material/HazMat). Debido a las regulaciones de transporte de los Estados Unidos y Puerto Rico, no puede enviarse por correo postal (USPS).

Los pedidos se enviarán únicamente mediante transportistas autorizados para mercancías peligrosas, cuando el servicio esté disponible. Algunas direcciones, como apartados postales (P.O. Box), APO/FPO y ciertas ubicaciones, no son elegibles para este tipo de envío.

Si tiene alguna pregunta sobre la disponibilidad de envío a su dirección, comuníquese con nosotros antes de realizar su compra.