Returns and Exchanges
We want you to be completely satisfied with your purchase. Most merchandise may be returned for a full refund (minus shipping and transactions costs) within 5 days of delivery for items purchased through our website. Items purchased in store, may be returned, within 5 days, for store credit only. Product must be unused and in original packaging. Returns must be pre-authorized by contacting us at firstname.lastname@example.org.
Returns must be properly packed, original packaging is recommended, and sent at the customer's expense to The Makers PO Box 7605 Caguas PR 00726.
Please include the original packing slip with your return. It is recommended that you insure your package, as we are not responsible for items that are lost or damaged in the mail. Once we receive the package, we will credit the original form of payment within five business days. Your banking institution may take additional time to process and post the transaction to your account once they have received this information. Items that arrive at The Makers damaged in any way will not be refunded.
* Examples of non-returnable items at The Makers are sale items, workshops, plants, soaps, oils, lotions, freshners, swimwear. These items cannot be returned, exchanged, or refunded. If you are unsure of whether or not an item is can be returned, please email us at email@example.com
Orders may only be canceled within 24 hours. Please email firstname.lastname@example.org if you wish to cancel your order. After 24 hours the order has been processed and may already be in route to you and can no longer be cancelled. Sale items and workshops are an exception and cannot be canceled after the order is placed.
Damages // Defects
Claims for damaged or defective items must be filed within 3 business days of delivery. Please inspect your items immediately upon delivery. Any damages to packaging or products must be noted with the shipper at the time of delivery in order for us to process a damage claim. Keep all damaged packaging materials including the box in which the shipment arrived along with all inside contents. If packaging materials are not kept we cannot process a damage claim with the carrier.
Claims must be reported immediately by email to email@example.com. Please provide images of the damaged products. Claims received after 3 business days of delivery will not be processed.
For freight deliveries in particular, it is extremely important that you inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be concerned about damage, please write "PACKAGING DAMAGED/INSPECTION NEEDED" clearly on the delivery slip that you are asked to sign. Failure to note such damages or potential for damage with the shipper at the time of delivery will limit or completely prevent The Makers from processing a damage claim.
For damages on freight items please take photos of the packaging/product and send them to firstname.lastname@example.org within 48 hours. Failure to report damage promptly completely prevent our ability to process your claim.
All products are covered by the warranty policies of the their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us.