Our Privacy Policy

Effective Date:1/1/24

1. Introduction

Welcome to The Makers! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.themakerspr.com and make a purchase from our online store.

2. Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: Name, email address, phone number, shipping address, and billing address.
• Payment Information: Credit card details or other payment information (processed securely).
• Order Information: Details of products you have purchased and transaction history.
• Technical Data: IP address, browser type, device information, and browsing behavior on our website.
• Cookies and Usage Data: Information collected through cookies and similar tracking technologies.

3. How We Use Your Information

We use your personal data for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and returns.
• Communication: To contact you regarding your orders, provide customer support, and send you updates and promotional offers.
• Personalization: To personalize your shopping experience and provide you with content and product recommendations tailored to your interests.
• Improvement: To improve our website, products, and services based on your feedback and usage patterns.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website, processing payments, shipping orders, and providing other services.
• Legal Authorities: Government authorities or law enforcement officials if required by law or to protect our legal rights.

5. Data Security

We implement a variety of security measures to protect your personal information. Your data is stored on secure servers, and we use encryption technology for payment transactions. However, please note that no method of transmission over the Internet or electronic storage is completely secure.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to certain legal obligations.
• Objection: Object to the processing of your personal data in certain circumstances.
• Data Portability: Request transfer of your data to another service provider.

To exercise any of these rights, please contact us at [insert contact email].

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about usage patterns. You can control the use of cookies through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Makers 
PO Box, 7605 Caguas, PR 00726
Email: customerservice@themakerspr.com
Phone: 787.509.4632

 

Returns and Exchanges

We want you to be completely satisfied with your purchase. Most merchandise may be returned for a full refund (minus shipping and transactions costs) within 5 days of delivery for items purchased through our website. Items purchased in store, may be returned, within 5 days,  for store credit only. Product must be unused and in original packaging. Returns must be pre-authorized by contacting us at themakerspr@gmail.com. 

Returns must be properly packed, original packaging is recommended, and sent at the customer's expense to The Makers PO Box 7605 Caguas PR 00726.

Please include the original packing slip with your return. It is recommended that you insure your package, as we are not responsible for items that are lost or damaged in the mail. Once we receive the package, we will credit the original form of payment within five business days. Your banking institution may take additional time to process and post the transaction to your account once they have received this information. Items that arrive at The Makers damaged in any way will not be refunded.

* Examples of non-returnable items at The Makers are sale items, workshops, plants, soaps, oils, lotions, freshners, swimwear. These items cannot be returned, exchanged, or refunded. If you are unsure of whether or not an item is can be returned, please email us at tehmakerspr@gmail.com

Order Cancellation

Orders may only be canceled within 24 hours. Please email themakerspr@gmail.com if you wish to cancel your order. After 24 hours the order has been processed and may already be in route to you and can no longer be cancelled. Sale items and workshops are an exception and cannot be canceled after the order is placed.

Damages/Defects

Claims for damaged or defective items must be filed within 3 business days of delivery. Please inspect your items immediately upon delivery. Any damages to packaging or products must be noted with the shipper at the time of delivery in order for us to process a damage claim. Keep all damaged packaging materials including the box in which the shipment arrived along with all inside contents. If packaging materials are not kept we cannot process a damage claim with the carrier.

Claims must be reported immediately by  email to themakerspr@gmail.com. Please provide images of the damaged products. Claims received after 3 business days of delivery will not be processed.

For freight deliveries in particular, it is extremely important that you inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be concerned about damage, please write "PACKAGING DAMAGED/INSPECTION NEEDED" clearly on the delivery slip that you are asked to sign. Failure to note such damages or potential for damage with the shipper at the time of delivery will limit or completely prevent The Makers from processing a damage claim.

For damages on freight items please take photos of the packaging/product and send them to themakerspr@gmail.com within 48 hours. Failure to report damage promptly completely prevent our ability to process your claim.

Warranties

All products are covered by the warranty policies of the their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us.